How to reach us
Email support@final-ink.com. A person answers within one business day, Monday to Friday, Eastern time.
What to send
In the app, open Help in the top bar and choose Copy diagnostic info, then paste it into your message. It holds the app’s version, your browser, the kind of screen you were on, and the last few problems as codes and times. It holds nothing about a client.
Tell us what you did, what you expected, and what happened instead.
What never to send
Do not send client names, documents, screenshots of documents, or identifiers. We do not need them, and we cannot see your reports in any case. If something about a client reaches us by mistake, we delete it.
“This finding is wrong”
Tell us the finding’s kind and what the rule or the AI got wrong, in general terms. We pass it to the person who maintains the rules.
Security and privacy
A vulnerability goes to security@final-ink.com. A question about personal information goes to privacy@final-ink.com.
Still stuck? Write to support, and never include a client's name, documents, or identifiers.